• My Pusheen Box is missing an item or is damaged/broken. What should I do?

    In the rare case an item comes damaged or is missing, please contact our customer service team and we'd be happy to resolve your request. Validity of a damaged item will be at the discretion of the Customer Service team member and we request a photo of the damaged item with your submission to expedite a resolution. Damage to product packaging and shipping boxes do not qualify for a replacement. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 4 weeks for your replacement to ship once confirmed by the Customer Service team member. Once it is processed, you will receive an email with new tracking information.

    Please note: As a mystery style subscription we do not offer returns, refunds or credits for dissatisfaction of subscription contents. 

  • I got the wrong size apparel. What should I do?

    If you would like to exchange your shirt due to size error or fit, please reach out to our Customer Service team and provide a picture of the received tag and shirt for our records within your email. Depending on inventory availability and agent discretion, replacements will be submitted by a member of our customer service team. If a requested size is no longer in stock, we will make an effort to provide a different available size.

    All replacements or exchanges are at the discretion of our Customer Service Team.  Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 4 weeks for your replacement to ship once confirmed by the Customer Service team member. Once it is processed, you will receive an email with new tracking information.

  • My Pusheen Box came dented or damaged in some way.  Can you replace that?

    Unfortunately, we do not replace our shipping boxes.  Please carefully examine all the items in your Pusheen Box and alert our Customer Service Team if any of the contents were damaged.

    All replacements or exchanges are at the discretion of our Customer Service Team.  Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 4 weeks for your replacement to ship once confirmed by the Customer Service team member. Once it is processed, you will receive an email with new tracking information.

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