If you would like to exchange your shirt due to size error or fit, please reach out to our Customer Service team at contact@pusheenbox.com and provide a picture of the received tag and shirt for our records within your email. Depending on inventory availability and agent discretion, replacements will be submitted by a member of our customer service team. If a requested size is no longer in stock, we will make an effort to provide a different available size.
All replacements or exchanges are at the discretion of our Customer Service Team. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 4 weeks for your replacement to ship once confirmed by the Customer Service team member. Once it is processed, you will receive an email with new tracking information.