Customer Care

The Basics

• What is Pusheen Box?
• What’s inside each Pusheen Box?
• Is Pusheen Box and its products available in stores?
• Can I purchase a past box?
• I want to partner with Pusheen Box!
• I have a question not solved by the help center & I need an answer!

Account Details

• I receive an error notice when I sign up or sign into my account. What should I do?
• I forgot my password. How do I reset it?
• How do I change my size?
• How do I cancel or unsubscribe from Pusheen Box?

Billing

• When will my account be renewed?
• What currency am I charged in?
• Am I charged any taxes or fees when signing up or renewing?
• What payment options are available for a subscription?
• My account is past due. What should I do?
• I signed up for one box, why did I get billed again?

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Shipping

• Shipping Time for International Subscribers
• When does Pusheen Box ship?
• Where does Pusheen Box ship to?
• My Pusheen Box was not delivered, now what?
• Why haven't I received a tracking email?
• How long does it take to get my Pusheen Box through the mail?

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Replacements, Exchanges, and Returns

• My Pusheen Box is missing an item or is damaged/broken. What should I do?
• I got the wrong size apparel. What should I do?
• My Pusheen Box came dented or damaged in some way.  Can you replace that?