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Pusheen Box
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Customer Care

The Basics

  • What is Pusheen Box?
  • What’s inside each Pusheen Box?
  • Is Pusheen Box and its products available in stores?
  • Can I purchase a past box?
  • I want to partner with Pusheen Box!
  • I have a question not solved by the help center & I need an answer!

Account Details

  • I receive an error notice when I sign up or sign into my account. What should I do?
  • I forgot my password. How do I reset it?
  • How do I change my size?
  • How do I cancel or unsubscribe from Pusheen Box?

Billing

  • When will my account be renewed?
  • What currency am I charged in?
  • Am I charged any taxes or fees when signing up or renewing?
  • What payment options are available for a subscription?
  • My account is past due. What should I do?
  • I signed up for one box, why did I get billed again?
See all 8 articles

Shipping

  • Shipping Time for International Subscribers
  • When does Pusheen Box ship?
  • Where does Pusheen Box ship to?
  • My Pusheen Box was not delivered, now what?
  • Why haven't I received a tracking email?
  • How long does it take to get my Pusheen Box through the mail?
See all 11 articles

Replacements, Exchanges, and Returns

  • My Pusheen Box is missing an item or is damaged/broken. What should I do?
  • I got the wrong size apparel. What should I do?
  • My Pusheen Box came dented or damaged in some way.  Can you replace that?

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