• Shipping Time for International Subscribers

    For international subscribers, your package should arrive within 12 business days from the day shipped and will only update as far as clearing customs in your country. Please keep in mind, due to potential customs delays, it might take longer, and we request that you allow some additional time for your box to arrive.

  • When does Pusheen Box ship?

    Pusheen Box is a quarterly subscription box that ships a new box every season. 

    • Spring Box – Ships mid-April
    • Summer Box – Ships mid-July
    • Fall Box – Ships mid-October
    • Winter Box – Ships mid-December
  • Where does Pusheen Box ship to?

    Pusheen Box ships to all US states, territories, and the following countries:

     

    • Australia
    • Belgium
    • Canada
    • Croatia
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Great Britain
    • Hungary
    • Ireland
    • Israel
    • Italy
    • Japan
    • Latvia
    • Lithuania
    • Luxembourg
    • Malaysia
    • Malta
    • Netherlands
    • New Zealand
    • Portugal
    • Singapore
    • Spain
    • Sweden
    • Switzerland
  • My Pusheen Box was not delivered, now what?

    If you have not already contacted our Customer Service Team for a replacement, please let us know within 30 days of shipping if you are missing your box. We would be happy to investigate and further assist. Please make sure your shipping address is updated via your user account to ensure future shipments will be shipped correctly.

  • Why haven't I received a tracking email?

    Tracking emails are sent as soon as your shipping label is created.  If you have not yet received your tracking email, please log in to your user account and verify that the contact information is correct for your account.  If the email address is correct, please double check your spam folder as the tracking email might have been caught in that filter.

    Still no luck?  Please contact our Customer Service Team and they will be able to provide you with the tracking information and assist you further.

  • How long does it take to get my Pusheen Box through the mail?

    We currently target all Pusheen Boxes to start shipping the middle of each shipping month. Once you receive your tracking email, you can use that information to see the most current location of your box in transit.

    For international subscribers, your package should arrive within 12 business days from the day shipped and will only update as far as clearing customs in your country. Please keep in mind, due to potential customs delays, it might take longer, and we request that you allow some additional time for your box to arrive.

  • My tracking information isn’t working. What should I do?

    For US Subscribers:

    Be sure to refer to your tracking email for instructions on how and where to track your package. Please allow up to 48 hours from the receipt of your tracking email for the tracking information to populate and show the most accurate location of your shipment.

     

    For International Subscribers:

    Be sure to refer to your tracking email for instructions on how and where to track your package. Your package should arrive within 12 business days from the date the box receives its first scan and will only update as far as when your package will clear customs in your country. Please keep in mind, due to potential customs delays, it might take longer, and we request that you allow some additional time for your box to arrive.

  • My tracking shows a status of delivered, yet I never received it. What should I do?

    We have seen many instances where the mail carrier marks the package as delivered, but shows up at the intended address at a later time and date or is available for pickup at the post office. Please contact your local post office with your tracking information and see if they can assist you in tracking down your shipment.

    Still no luck? Please contact our Customer Service Team and they will assist you further.

  • My Pusheen Box was shipped to a previous/invalid address. What should I do?

    Firstly, be sure to update your shipping address in your user account. 

    If you no longer have access to your previous address, please send us a message and we can provide more information for your specific situation.

    If your box was mailed to an invalid address, please double check and/or update your user account and contact our Customer Service Team for more information.

    Note: In order to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates should be made prior to the billing date for the next box to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding of any box with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.

  • What should I do if my shipping address has changed?

    Simple! Just update your shipping address in your user account.

    When logged into your account, select “Manage Subscriptions” on the left side menu.  Then, click the pink “Edit” button next to the “Ships To” address.  Follow the prompts on the next page, clicking “save” when you’re finished updating.

    Please note, if you update your address AFTER your current order has already been placed, please email with the address change and order number so we can make sure your box goes to the correct address here.

  • I changed my address after my current order was processed, what do I do?

    Please email our Customer Service Team with your order number and new address so we can help you receive the next Pusheen Box.

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