• When will my account be renewed?

    Customers who signed up for the Quarterly Plan will have their account billed before each box ships.  This will continue until you cancel or unsubscribe from Pusheen Box.

    Customers who signed up for the Annual Plan, will have their accounts renewed on the next billing cycle after their 4th box ships.

  • What currency am I charged in?

    All orders on Pusheenbox.com are processed in US Dollars.

  • Am I charged any taxes or fees when signing up or renewing?

    Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. 

    International subscriptions may be subject to any import/customs fees or taxes.

  • What payment options are available for a subscription?

    Our system can process any card that bears a major card brand logo (Visa, MasterCard, Discover, American Express) and PayPal.

    It does not accept prepaid gift cards. Even though we can process them, this doesn't mean that the banks will allow the transactions to go through. Prepaid cards might run successfully on one-off transactions but are often declined on recurring transactions.

    Please note that all subscriptions are billed in full for the subscription amount upon sign up.

  • My account is past due. What should I do?

    When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.

    While your account is past due, it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type on decline, the billing system will periodically attempt the renewal across a 30-day period.

    If your subscription is past due and you would like to cancel, please contact our Customer Service Team to have the cancellation processed.

  • I signed up for one box, why did I get billed again?

    All our subscriptions are automatically renewed until you request to cancel with one of our agents or you click the cancellation button located in your user account.

    To cancel your subscription, all you need to do is log into Pusheenbox.com, click the section titled “Manage Subscriptions.” Within that section, you will see a pink “Cancel” button.  Follow the remaining prompts to complete the cancellation process. This will unsubscribe you from your account.

    The renewing nature of the account is stated when selecting the plan, at checkout, and in your confirmation email.

    If you have been billed and you did not wish to renew, please contact our Customer Service Team for further assistance.

  • How do I update my payment information?

    To update your payment information, simply log in to your account, and click “Manage Subscriptions” from the left side menu.  Select the pink “Edit” button next to your subscription and then click “Update Payment information.”  Enter the new payment details on the following screen and click “Save” to finish.

  • When is Pusheen Box billed?

    Customers selecting the Annual Plan will be charged for a full year of Pusheen Box upon signing up. 

    Customers selecting the Quarterly Plan will be billed prior to each quarter’s box shipping per the following schedule:

    • Spring Box – Billed week of March 11
    • Summer Box – Billed week of June 10
    • Fall Box – Billed week of September 9
    • Winter Box – Billed week of November 4

    Please note that all subscriptions are billed in full for the subscription amount upon sign up.

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