When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.
While your account is past due, it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type on decline, the billing system will periodically attempt the renewal across a 30-day period.
If your subscription is past due and you would like to cancel, please contact our Customer Service Team to have the cancellation processed.