Unfortunately, we do not replace our shipping boxes. Please carefully examine all the items in your Pusheen Box and alert our Customer Service Team if any of the contents were damaged.
All replacements or exchanges are at the discretion of our Customer Service Team. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 4 weeks for your replacement to ship once confirmed by the Customer Service team member. Once it is processed, you will receive an email with new tracking information.